How can I get a Medication Refill?

by | Ask The Intern

What you need to know about Medication Refills

Do you have a medication that you have been taking regularly or that you have taken in the past and need a refill.

How do I know if I will be given my medication refill?

Generally, most regularly taken medications will be eligible for a courtesy refill if you have been on the medication, have seen your Doctor in the past year and have tolerated the medication well with out side effects. Some medications can not be refilled if the require close monitoring or are controlled substances. Snap a photo of the last prescription bottle or pharmacy slip and upload that into your telemedicine file.

Some examples of medication refills:

  • You have a valid prescription that you need refilled and are currently taking and tolerating it well for last 2 months
  • You have seen your Doctor in the past year
  • The medication does not require monitoring with laboratory testing or blood levels (e.g. diabetes, blood thinner, seizure meds, long-term meds that affect liver)
  • The medication does not require in person written prescription (like ADHD meds, narcotics, sleeping medications or amphetamines)
  • Medication for a recurrent herpes viral infection (like cold sores, recurrent genital herpes, shingles) can be refilled in most cases
  • If the insurance company requires a mail order medication there might be limits to using a form or an in network Doctor and these might not be able to be completed

Can my medication be adjusted?

Medications which CANNOT be initiated, switched, or adjusted on the General Medical platform include, but are not limited to:

• Medications for chronic conditions that are monitored by serial testing such as: Hypertension, Diabetes, Cholesterol, Seizure disorder, Cancer and Immune disorder

• Oral contraceptives (they can be refilled)

• Psychiatric medications (medication for mild or moderate depression like Celexa, Prozac, Zoloft or Paxil can be refilled)

Refill tips:

Your medicine will treat your condition if you take the medicine regularly. Prevent missed doses by doing the following:

  • Keep a chart of your medicine. Include all of your current medicines. Write down the name and strength of each medicine, the prescription number, and the number of refills. Also write down the dates of your refills. Ask your pharmacy or insurance provider for other ways to help you keep track of your medicines.
  • Refill medicines a few days before you run out. This will decrease any problems that will prevent you from getting your medicines on time. Problems include a closed pharmacy, or the pharmacy may have to contact your healthcare provider.
  • If you know you are going to be traveling, refill your medicines before you leave. You may not be able to get refills if you do not use your local pharmacy. You may need to call your insurance provider to make them aware of your travels

Learn more about our Telehealth services